Well and plumbing-system decontamination
Controlled decontamination service for wells and connected plumbing when testing or site conditions indicate that treatment is appropriate. Follow-up testing may be recommended to evaluate the result.
SERVICE & MAINTENANCE
Service, Maintenance, and Well Support
We provide routine treatment-system care, correctly matched replacement parts, well and plumbing-system decontamination, well performance evaluations, and help finding the cause of well or system problems.
Not sure whether we service your equipment? Send the brand and model if you can. We’ll let you know before a visit is scheduled.
START WITH THE SYSTEM YOU HAVE
01EquipmentWhat is installed and where?
02What is happening nowWhat is happening now, and what changed?
03What you need from usRoutine maintenance, filter or lamp replacement, troubleshooting, repair, or a system check.
COMMON SERVICE NEEDS
What does your system need right now?
Tell us what equipment you have and what is happening now. You don’t need to decide what kind of service it is before you ask.
01
Routine maintenance
Regular service, inspection, and routine care for equipment we support.
02
Filter or lamp replacement
If you know the correct filter or UV lamp, you may be able to buy it directly. If you’re not sure, send us the equipment information first.
03
Something changed with my system
Tell us what changed and what you are noticing. We’ll review the system before recommending the next step.
04
Water quality changed
If the odor, staining, taste, scale, sediment, or another condition changed, tell us what changed and when you first noticed it.
05
Repair or system adjustment
If there is a known equipment problem, send the make and model and describe what is happening. We’ll confirm whether it is something we service.
06
Need service for the system you already have?
Tell us what equipment is there, what it’s doing now, and what you want help with.
ADDITIONAL FIELD SERVICES
When the concern extends beyond routine equipment maintenance
Some water problems involve the well, plumbing, or contamination within the system. We evaluate what is happening before deciding what work is appropriate.
Well performance evaluation
Evaluation of well behavior, water delivery, pressure, recovery, and related conditions when performance has changed or the available water supply is in question.
Well and system problem diagnosis
A practical investigation of symptoms, operating history, well conditions, plumbing, controls, and treatment equipment to help identify where the problem begins.
WHY SERVICE HISTORY HELPS
A good service history makes future service easier.
Knowing what equipment is installed, what work was done, what parts were changed, and what happened afterward gives us a better starting point the next time you need service.
H2O Easy Filtration products are designed and built for longevity and serviceability.
IdentifyConfirm the system and the current concern.
ServiceDo the maintenance, troubleshooting, or repair the system needs.
RecordKeep a record of what we found, what we changed, and what to watch next.
VIDEO GUIDES
Helpful videos of common WaterGenie maintenance tasks
These short videos can help you recognize the equipment and see how a maintenance task is performed. If your system does not match what is shown, contact us before you begin.
WaterGenie maintenance flush
See how the maintenance-flush process is performed on a WaterGenie whole-house filtration system.
Lock-ring whole-house filter
This guide shows a lock-ring style whole-house filter housing. Use it only if your equipment matches the style shown.
Not sure which system you have? Send us the brand, model, or a clear photo.
Ask H2O EasyFILTERS, LAMPS & ROUTINE PARTS
Some maintenance needs do not require a service visit.
Use the Shop for replacement filters, cartridges, UV lamps, maintenance items, and selected point-of-use products. If you’re looking at a whole-house system, start with the water and the problem you’re trying to solve instead of buying equipment first.
SPECIALIZED WELL SERVICE
Well Performance Evaluation & Failure Diagnosis
Document current well performance, investigate reduced supply or delivery concerns, and understand the relationship among pump output, drawdown, recovery, and water stored within the well.